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BCS Consultancy Practice

If you are an external or internal information systems consultant, our Consultancy Practice course is ideal for you. We’ll cover the key areas of management of the customer relationship, conducting a consulting assignment and managing the quality of that assignment.

Throughout the course, you’ll apply these and other techniques to a typical assignment, of which the stages include gaining entry, identifying problems and requirements, diagnosis and solution definition, and closing and review. And on the subject of assignments, this case study on which this course is built is based on a genuine consultancy assignment.

Presented to you by one of the expert training consultants pictured below, each member of our Consultancy Practice training team bring their substantial internal and external consultancy experience to the programme.

Target Audience:

Business analysts, project leaders, business change managers and anyone involved in internal or external consultancy assignments. Participants on Consultancy Practice can go on to gain the BCS Practitioner certificate in Consultancy.


12-month BCS Associate membership (not available to previous members). Click here for terms and conditions.

Learning Objectives

To give you more of an idea of what you’ll learn and how the course will help you, here’s a quick guide to those five days:

Day 1 -

  • Background to IS consultancy
  • Trends in the IS/IT industry
  • Role and competencies of the IS consultant
  • Consulting models
  • Consulting portfolio/service catalogue
  • Introduction to the consulting lifecycle
  • Role of the internal consultant
  • Rapport
  • Case study

Day 2 -

  • Case study
  • Gaining entry and qualifying opportunities
  • Assignment initiation and terms of reference
  • Case study
  • Analysis of the business environment

Day 3 -

  • Case study interviews with key stakeholders
  • Stakeholder analysis
  • Problem diagnosis and solution definition
  • Generating options
  • Proposals and contracts

Day 4 -      

  • Case study
  • Solution appraisal and evaluation
  • Implementing and taking action
  • Influencing and negotiating
  • Project management in consulting
  • Change control, quality and risk
  • Case study
  • Managing conflict

Day 5 -

  • Communication
  • Report writing
  • Assignment disengagement and expansion
  • Case study – presenting findings
  • Ethics and codes of conduct in consulting
  • The use of consultants in business
  • Course summary and review

Course Content

Structure of the IT/IS industry and the roles of IS consulting

  • Types of organisations involved, how they have evolved and where they operate
  • The role of the internal consultant

Introduction, scoping and planning

  • Gaining entry
  • Contracting
  • Stating a consultancy assignment
  • Strategic analysis tools
  • Meeting the client and qualifying opportunities

Business environment analysis

  • Identifying problems and clarifying requirements
  • Managing the customer's needs
  • Business activity modelling and process modelling
  • Stakeholder analysis
  • The soft systems methodology in consulting
  • Solution identification

Solution definition

  • 'As is'-'To be' gap analysis
  • Diagnosis and generation of options
  • Creative thinking
  • Critical success factors and key performance indicators

Proposals and contracts

  • Bid management
  • Invitations to tender, requests for information and requests for proposals
  • Proposals
  • Best and final offers
  • Proposal evaluation
  • Contracts and agreements
  • Work packages
  • Intellectual property rights

Solution appraisal

  • Financial planning
  • Charging
  • Investment appraisal
  • Evaluation and measurement of solutions

Programme and project management

  • The Project Initiation Document
  • Programme/project governance and PRINCE2
  • Quality management
  • Change control

Understanding teams

  • Working in consultancy teams
  • Negotiation and influencing skills
  • Motivation
  • Written communication and report writing
  • Effective presentations

Disengagement and expansion

  • Termination and withdrawal from an assignment
  • Benefits confirmation
  • Evaluation and follow-up

Managing the customer/consultant relationship

  • The effective use of consultants
  • Issues for sole practitioners
  • Dealing with conflict
  • The effective use of time


Exams & Certification

During this five day course you’ll receive all the training you need to prepare for the two hour BCS Practitioner Certificate in Consultancy exam. Once you’ve passed and if you hold a specialist knowledge and a practitioner qualification, you can go on to gain the BCS International Diploma in Consultancy.

The course is also consistent with SFIA skills CNSL and RLMT both at levels 5 and 6.


You’ll also be given a comprehensive Consultancy Practice course manual, containing additional information and guidance on further reading.
If this course is part of your BCS International Diploma in Consultancy you have a wide choice of further modules which include BCS Foundation modules such as Foundation in Business Analysis, and BCS Practitioner modules such as Business Analysis Practice and Requirements Engineering. The structure of the certification is shown here.

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