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ITIL 4 Foundation Online (online exam)

Overview

ITIL 4 reflects the fast-paced and complex environment we live in, opening up ITIL to a wider range of professionals working in the world of digital transformation. As ITIL 4’s entry-level certification, the Foundation course teaches you the key concepts of IT service management and gives you a grounding in the fundamental principles and terminology used in the framework.

With our e-learning courses, you can study at a time and pace that suits you, with the full support of our tutor panel.

This fully accredited ITIL Foundation e-learning takes approximately 10 - 12 hours to complete. It is broken into bite-size sessions, combining leading-edge multimedia and interactive exercises for optimum enjoyment and knowledge retention. The course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how it can improve an individual’s work and the work of the organisation.

Target Audience

  • Individuals at the start of their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

What's Included

  • 12 months online access to our accredited ITIL 4 Foundation course (please note that the exam must be taken within this timeframe)
  • ITIL 4 Foundation exam: valid for 12 months from purchase date. Exam must be taken online via remote proctor
  • Full tutor support, plus many additional resources to help put ITIL 4 into practice
  • ITIL 4 Foundation exam simulator

Optional extra:

  • Official ITIL 4 manual (please contact us should you wish to purchase the manual)

More Information

Learning Objectives

At the end of the course, you will:

  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
  • Understand the key concepts of continual improvement

Pre-requisites

There are no formal pre-requisites for this course.

Course Content

  • Introduction and overview
  • Key concepts of service management
  • Four dimensions of service management
  • Service value system
  • Introduction to practices
  • Purpose of 11 practices and some definitions
  • Introduction to seven key practices in detail
  • Continual improvement
  • Change control
  • Incident management
  • Service request management
  • Service desk
  • Service level management
  • Exam simulator

Exam Information

  • Closed book
  • 60 minutes duration
  • 40 questions each worth 1 mark
  • Pass mark 65% or higher (26 marks or above)

Pass Pledge

We're so confident that you'll pass your Foundation exam first time that we offer a Pass Pledge for this Foundation e-learning course. If you don't pass, then our Training Partner will allow you take the exam a second time, at no extra cost, as long as it is within three months of taking your original exam.

            

Are there any conditions related to Pass Pledge?

Provided that you have completed the e-learning in full and that you have passed the exam simulator with a pass mark of 80%, you will be entitled to a free resit. You will have been advised whether you have passed or failed the exam simulator at the time of taking, as it is included within your e-learning. If you're not sure, don't worry, contact us and we will be happy to check for you.

Will my exam resit be online or a paper exam?

All exam resits are taken online via remote proctor.

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