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ITIL 4 Foundation Online (online exam)


Special Notices

The following new ITIL® 4 courses are now available:

  • ITIL® 4 Managing Professional Transition Module

The following new ITIL® 4 courses are coming soon:

  • ITIL® 4 Specialist: Create, Deliver and Support
  • ITIL® 4 Strategist: Direct, Plan and Improve
  • ITIL® 4 Specialist: Drive Stakeholder Value
  • ITIL® 4 Specialist: High Velocity IT

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

Target Audience

This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT Services in any organisation.

What's Included

This bundle comprises of all you need to prepare and take the ITIL4 Foundation exam.

  • ITIL 4 Foundation online learning
  • ITIL Foundation: ITIL 4 Edition by Axelos (ISBN 9780113316076)
  • Online ITIL 4 Foundation examination
  • 12 months access to the course - please note that the exam must be taken within this timeframe

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