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ITIL Capability Certificate in Planning, Protection & Optimisation Video Learning (online exam)


The ITIL Certificate in Planning, Protection and Optimisation (PPO) is one of the four modules that fit into the capability stream for ITIL certification.

This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this eLearning course, in support of the Service Management lifecycle.

Once purchased, the Video Based Learning and associated exam are active for a 12-month period only, you are required to have sat your exam within this timeframe.

The Planning, Protection and Optimisation eLearning course covers:

  •   Capacity Management
  •   Availability Management
  •   IT Service Continuity Management
  •   Information Security Management
  •   Demand Management

The main focus of the eLearning course is covered by the Service Design volume of the IT Infrastructure Library (ITIL). The core volume of Service Design provides guidance on the design of new or changed services for introduction into the live environment.

Target Audience:

  •   Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications
  •   Individuals who require a practical understanding of the Planning, Protection and Optimisation processes and how they may be used to enhance the quality of IT service within an organisation
  •   Operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, and Risk Management who wish to enhance their role-based capabilities

What's Included

Online examination

Exam Preparation Aid(s)

Tutor Support during the duration of the course

26 hours of Video content

12 months access to the course and the exam must be completed within this timeframe

More Information


Possession of one of the following:

  •   ITIL v3 or 2011 Foundation
  •   ITIL v2 Foundation and v2/v3 Foundation Bridge

Accredited ITIL® training is provided by QA Limited, accredited by PeopleCert. 

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