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ITIL Foundation Certificate in IT Service Management Video Learning (online exam)


The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

The course culminates in a one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL that leads to the ITIL Expert Certificate in IT Service Management. The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%). This course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification / re certification.

Once purchased, the Video Based Learning and associated exam are active for a 12-month period only, you are required to have sat your exam within this timeframe.

Target Audience:

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

What's Included

Includes online exam

Handbook & tutor support  

22 hours of Video content  

12 months access to course and exams must be taken within this timeframe

More Information

Course Overview

Module 1: Overview

  •   Introducing the programme
  •   ITIL Overview

Module 2: Service Strategy

  •   Technical and Application Management
  •   Demand Management
  •   Financial Management
  •   Service Portfolio Management

Module 3: Service Design

  •   Service Level Management
  •   Supplier Management
  •   Service Catalogue Management

Module 4: Service Design

  •   Capacity Management
  •   Availability Management
  •   Information Security Management
  •   IT Service Continuity Management

Module 5: Service Transition

  •   Change Management

Module 6: Service Transition

  •   Release & Deployment
  •   Service Asset & Configuration Management
  •   Knowledge Management

Module 7: Service Operation

  •   Service Desk
  •   IT Operations Management

Module 8: Service Operation

  •   Incident Management
  •   Problem Management

Module 9: Service Operation

  •   Event Management
  •   Service Automation
  •   Request Fulfilment
  •   Access Management

Module 10: Continual Service Improvement

  •   PDCA
  •   Continual Service Improvement Model
  •   Role of Measurement

Module 11: Qualification Scheme

  •   ITIL Foundation Qualification Scheme
  •   ITIL Foundation Examination advice

Recommended study time for this course, including any additional reading is approximately 21 hours.

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