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ITIL Lifecycle Certificate in Service Operations Video Learning (online exam)


The ITIL Certificate in Service Operations (SO) is one of the five modules that fit into the lifecycle stream for ITIL certification.

This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this eLearning course, in support of the Service Management lifecycle.

Once purchased, the Video Based Learning and associated exam are active for a 12-month period only, you are required to have sat your exam within this timeframe.

The Service Operations eLearning course covers:

  •   Service Operations Principles
  •   Service Operation Processes
  •   Common Service Operation Activities
  •   Organising Service Operation: Functions
  •   Technology Considerations
  •   Implementation Considerations
  •   Challenges, Critical Success Factors and Risks

Target Audience:

  •   Individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications
  •   Individuals who require a understanding of Service Operation and how it enhances the quality of IT service within an organisation
  •   Anyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle

What's Included

Online examination

Exam Preparation Aid(s)

Tutor support throughout the duration of the course

27 hours of Video content


12 months access to the course and the exam must be completed within this timeframe

More Information


Possession of one of the following:

  •   ITIL v3 or 2011 Foundation
  •   ITIL v2 Foundation and v2/v3 Foundation Bridge

Accredited ITIL® training is provided by QA Limited, accredited by PeopleCert. 

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