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Implementing Continuous Feedback Online (MOD)

Overview

This course provides the knowledge and skills to implement continuous feedback. Students will learn how to recommend and design system feedback mechanisms, implement a process for routing system feedback to development teams, and optimize feedback mechanisms.

Target Audience

Students in this course are interested in implementing DevOps processes or in passing the Microsoft Azure DevOps Solutions certification exam.

What's Included

If you are searching for options and flexibility, look no further. With Microsoft On-Demand you can acquire Microsoft skills whenever you want. 

Each subscription includes:

  • HD-quality streaming videos that adapt to your connection speed and device
  • Hands-on live labs with integrated lab steps and the ability to save and resume labs
  • Knowledge checks for comprehensive assessment
  • 24x7 Mentoring via chat, email, and phone
  • Microsoft On Demand online resources will expire on 29th December 2020, irrespective of when the package is purchased.

More Information

Course Pre-requisites

Students in this course are interested in implementing DevOps processes or in passing the Microsoft Azure DevOps Solutions certification exam.

Learning Objectives

After completing this course, students will be able to:

  • Design practices to measure end-user satisfaction
  • Design processes to capture and analyze user feedback from external sources
  • Design routing for client application crash report data
  • Recommend monitoring tools and technologies
  • Recommend system and feature usage tracking tools
  • Configure crash report integration for client applications
  • Develop monitoring and status dashboards
  • Implement routing for client application crash report data
  • Implement tools to track system usage, feature usage, and flow
  • Integrate and configure ticketing systems with development team's work management system
  • Analyze alerts to establish a baseline
  • Analyze telemetry to establish a baseline
  • Perform live site reviews and capture feedback for system outages
  • Perform ongoing tuning to reduce meaningless or non-actionable alerts

Course Content

Module 1: Recommend and design system feedback mechanisms

Lessons for module 1

  • The inner loop
  • Continuous Experimentation mindset
  • Design practices to measure end-user satisfaction
  • Design processes to capture and analyze user feedback
  • Design process to automate application analytics

Lab : Integration between Azure DevOps and Teams

Lab : Feature Flags

After completing module 1, students will be able to:

  • Design practices to measure end-user satisfaction
  • Design processes to capture and analyze user feedback from external sources
  • Design routing for client application crash report data
  • Recommend monitoring tools and technologies
  • Recommend system and feature usage tracking tools

Module 2: Implement process for routing system feedback to development teams

Lessons for module 2

  • Implement tools to track system usage, feature usage, and flow
  • Implement routing for mobile application crash report data
  • Develop monitoring and status dashboards
  • Integrate and configure ticketing systems

After completing module 2, students will be able to:

  • Configure crash report integration for client applications
  • Develop monitoring and status dashboards
  • Implement routing for client application crash report data
  • Implement tools to track system usage, feature usage, and flow
  • Integrate and configure ticketing systems with development team's work management

Module 3: Optimize feedback mechanisms

Lessons for module 3

  • Site Reliability Engineering
  • Analyze telemetry to establish a baseline
  • Perform ongoing tuning to reduce meaningless or non-actionable alerts
  • Analyze alerts to establish a baseline
  • Blameless PostMortems and a Just Culture

After completing module 3, students will be able to:

  • Analyze alerts to establish a baseline
  • Analyze telemetry to establish a baseline
  • Perform live site reviews and capture feedback for system outages
  • Perform ongoing tuning to reduce meaningless or non-actionable alerts

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