0345 4506120

ITIL 4 Foundation Bridge

Course Details

Name ITIL 4 Foundation Bridge
Description
URL
Location:
Leeds
Start Date:
Working Days:
Price:
£489.00 +vat
Availability:
Exam:
Residential:
Course ID:
462502

Overview

This course provides those IT leaders, practitioners and support staff who already hold the ITIL v3 foundation certificate with a quick and easy way to upgrade to the ITIL4 foundation.  Students will get an understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.  It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.  The course is a blended solution with a series of videos updating your ITIL v3 knowledge in key areas such as incident and problem management supplemented by a one-day classroom or virtual exam workshop session.

Learning Objectives

The course will help students to understand:

 

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

Pre-Requisites

Attendees should meet the following prerequisite:

  • ITIL v3 Foundation, or
  • ITIL v3 Expert achieved via the v2/v3 Manager's Bridge

Course Content

  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
  • The ITIL service value system
  • The service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL practices support the service value chain: -

- Continual Improvement (including continual improvement model)

- Change control

- Incident management

- Problem Management

- Service request management

- Service desk

- Service level management

  • The purpose of the following ITIL practices

- Information security management

- Relationship management

- Supplier management

- Availability management

- Capacity and performance management

- Service configuration management

- IT asset management

- Business analysis

- Service continuity management

- Deployment management

- Monitoring and event management

- Release management

Leeds - The Calls

Description:

training centre - 21 the calls leeds

Registration

Most courses begin at 09:30 on the first morning. Please register with the customer service team at Reception on the ground floor. To maintain building security and comply with health and safety legislation, delegates will be asked to sign in on a daily basis.

Lunches

Lunch arrangements for any delegates with disabilities can be organised with the customer services team at Reception. Refreshments are provided during breaks and consist of a selection of hot drinks and biscuits.

  • The centre is a ten-minute walk from Leeds railway station
  • The main bus station is five minutes from the centre
  • Buses are available throughout Leeds travelling to most locations throughout the district
  • Nearest NCP car park can be found on The Markets Harper Street Leeds, LS2 7EA

Location:

Halsbury House
Chancellor Court
21 The Calls
Leeds
LS2 7EH

 

Directions:

How to find us

Our Leeds training centre is located in the heart of Leeds city centre, a short walk away from Leeds train station.

Centre Access

The centre is open between 08:30 and 17:30 on working days. The Reception is situated on the ground floor. All floors are accessible via lift or staircase. Disabled toilets are available on the ground floor.

By Car

From the M1: Exit the M1 at Junction 43 onto the M621 towards Leeds City Centre.

From the M621: Exit the M621 at Junction 3 onto the A653. Follow the signs towards the City Centre, which will take you over a large roundabout with a car dealership on your left. The road into the City Centre becomes Neville Street. Just before the Hilton Hotel, manoeuvre to the right hand filter lane, and turn right into Sovereign Street.

 

By Rail Leeds Railway Station (10 minutes)

Leave the station at City Square, turn right along Boar Lane. After approximately 200 metres you will approach a junction with Macdonald’s on your left. Turn right onto Briggate, which takes you under the railway track. Take the next left onto Call Lane. Continue walking up to The Calls where Halsbury House can be found on the left hand side just after Crown Street.

 

On Foot from Sovereign Street (10 minutes)

At the Swinegate end of Sovereign Street, turn right into Call Lane. Continue walking up to The Calls where Halsbury House can be found on the left hand side just after Crown Street.

From Corn Exchange (1 minute): Walk down Crown Street towards The Calls. The training centre is on the left hand side.

The “ITIL4 Foundation Certificate in IT Service Management” is a pre-requisite for other ITIL4 qualifications.  The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken on completion of the course or shortly afterwards.  The pass mark is 65% (26 out of 40) 

The cost of the exam is included in the course fee.

Follow on Courses

These courses are scheduled to be available from Summer 2019 

  • Create, deliver and support
  • Drive stakeholder value
  • High velocity IT
  • Direct, plan and improve
  • Digital and IT strategy

Our Customers Include