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ITIL Inter - Continual Service Improvement

Course Details

Name ITIL Inter - Continual Service Improvement
DescriptionThe ITIL Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL Version 3 certification This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.   The Course Profile The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination. This is a 3 Day Course which includes a 90 Minute Examination of 8 Multiple choice, gradient scored questions with a Pass Mark of 70% (28/40).
URL
Location:
Leeds
Start Date:
Working Days:
Price:
£749.00 +vat
Availability:
Exam:
Residential:
Course ID:
457789

Overview

The ITIL Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.

Target Audience:

  •   individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
  •   IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved.
  •   individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules.
  •   individuals seeking progress towards the ITIL Master if IT Service Management for which the ITIL Expert is a prerequisite.

What's included with this course?

  • Pre-Course Reading
  • Exam
  • Key Learning Points

Pre-Requisites

You will receive electronic pre-course reading. Delegates should spend a minimum half an hour reviewing the document and are encouraged to explore all of the links provided for further reading. Success on the course will be enhanced by candidates spending at least 12 hours on reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate courses

Possesion of one of the following is mandatory. Proof of prerequisites MUST be produced on the day of the exam to the trainer.

  •   ITIL v3 or 2011 Foundation
  •   ITIL v2 Foundation and v2/v3 Foundation Bridge.

Acceptable forms of prerequisite confirmation are as follows:

  •   A copy of the candidates examination certificate
  •   Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Delegates without evidence of the prerequisites will NOT be permitted to sit the exam.

Course Content

The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination and covers the following topics

  •   Introduction to Continual Service Improvement
  •   Continual Service Improvement Principles and Process
  •   Continual Service Improvement Methods and Techniques
  •   Organisation for Continual Service Improvement
  •   Technology for Continual Service Improvement
  •   Implementation Considerations
  •   Critical success factions and risk involved in Continual Service Improvement.

The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation and continual service improvement. The capabilities represent a service organisation's capacity, competency and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.

ITIL® is a registered trademark of AXELOS.

Leeds - City Exchange

Location:

11 Albion Street
Leeds
West Yorkshire
LS1 5ES

 

Directions:

Walking directions

 

From the train station

  • Exit the train station and turn right along Wellington Street
  • Cross the road to the Park Plaza Hotel and continue past it to Boar Lane
  • Take the first road on your left, Albion Street
  • The City Exchange building will be on your left

From the NCP car park

  • Exit the car park using the north exit (i.e. don’t go back under the railway bridge)
  • Turn left and go up the street with the car park building on your left
  • Turn left on to Boar Street
  • Turn right onto Albion Street (first street on the right)
  • The City Exchange building is along Albion Street on your left

 

Rail

Leeds central station is a short walk from City Exchange. For train times and fares, see the National Rail website.  (For walking directions from the station to the training centre, see above.)

Trains running along the East Coast Main Line, offers a service that can get you to London Kings Cross in less than two hours, and provide 26 Leeds – London journeys a day. Connections are made at York for journeys to and from Newcastle and Scotland.

 

Bus

The closest bus stop is Boar Lane T1. Head west along Boar Street and take the first road on the right, Albion Street. The City Exchange building will be on the left.

 

Driving

 

From M1 or M62 (to closest NCP car park)

  • [From M62, take J29 onto M1 towards Leeds]
  • Follow M1 to J43, taking  M621 following signs to Leeds
  • Leave the M621 at Exit 7, following signs to Central Leeds
  • Merge onto Dewsbury Road (A653)
  • Continue on to Victoria Road, then on to Neville Street
  • Turn right onto Sovereign Street
  • At the crossroads, turn left onto Swinegate
  • The NCP car park will be on your right (under the tunnel)

 

Course Material

Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to load your course material on to as you may need this for use in the evenings.

Examination:

The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

The course also includes the 90 minute CSI exam of 8 multiple choice, gradient scored questions with a pass mark of 70% (28/40).

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. At least two weeks' notice will be required for processing this request. Delegates failing to advise us and provide evidence when requested, may not be allowed the additional support offered via the policy.

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