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ITIL Inter - Service Strategy

Course Details

Name ITIL Inter - Service Strategy
DescriptionThe ITIL Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL Version 3 certification. The course is intended to provide the holders of the ITIL Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.   The Course Profile The course comprises of lecture sessions, facilitated assignments and exercises and a practice examination. This is a 3 Day Course which includes a 90 minute examination of 8 multiple choice, gradient scored questions with a pass mark of 70% (28/40)
URL
Location:
Milton Keynes
Start Date:
Working Days:
Price:
£710.00 +vat
was £749.00
Availability:
Exam:
Residential:
Course ID:
457838
Offer

Overview

The ITIL® Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL® certification. The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.

The ITIL® Framework is a source of good practice in service management. ITIL® is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specialisations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation's capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.

Target Audience:

  •   IT professionals working in roles associated with strategic planning.
  •   Individuals in leadership roles that are engaged in managing and coordinating activities within the Service Lifecycle and who are responsible for integrating these activities into a strategic framework.
  •   Individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications.
  •   Individuals who require a practical understanding of the Service Strategy processes and how they may be used to enhance the quality of IT service within an organisation.

What's included with this course?

  • Pre-Course Reading
  • Exam
  • Key Learning Points

Pre-Requisites

You will receive electronic pre-course reading. Delegates should spend a minimum half an hour reviewing the document and are encouraged to explore all of the links provided for further reading. Success on the course will be enhanced by candidates spending at least 12 hours on reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate courses.

Possesion of one of the following is mandatory. Proof of prerequisites MUST be produced on the day of the exam to the trainer.

  •   ITIL v3 or 2011 Foundation
  •   ITIL v2 Foundation and v2/v3 Foundation Bridge.

Acceptable forms of prerequisite confirmation are as follows:

  •   A copy of the candidates examination certificate
  •   Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Delegates without evidence of the prerequisites will NOT be permitted to sit the exam.

Course Content

Delegates will gain competencies in the following elements of Service Strategy:

  •   Introduction to service strategy
  •   Service strategy principles
  •   Service strategy processes
  •   Strategy Management for IT Services
  •   Service Portfolio Management
  •   Demand Management
  •   Financial Management for IT Services
  •   Business Relationship Management
  •   Governance
  •   Organizing for service strategy
  •   Technology considerations
  •   Implementing service strategy
  •   Challenges, critical success factors and risks

Milton Keynes

Description:

Venue's features:

  • Easy access from main travel routes
  • Spacious, comfortable air-conditioned classrooms
  • Drinks and snacks available
  • Internet access
  • Choice of hotels and accommodation available nearby
  • Compliance with Disability Discrimination Act (DDA) building access requirements.

Location:

Witan Court
294 Witan Gate West
MK9 1EJ

 

Directions:

By Car:

On the M1 take junction 14 heading in the direction of Milton Keynes A509. At the first roundabout turn right onto the A509 and then for 7 further roundabouts, proceed straight over them. On the eighth roundabout, take a left in to Witan Gate and our building is on the right-hand side.

 

From the A5, exit at the A509 Milton Keynes Central & East turn off, heading along the A509, go over the first roundabout and take a right turn onto Witan Gate on the second roundabout, where the IQ building will be situated on the right-hand side.


By Rail:

Milton Keynes Central Station is a ten minute walk from the training venue.


By Air:

Luton Airport, approximately 15 miles away from Milton Keynes.

Course Material

Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to load your course material on to as you may need this for use in the evenings.

Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.

Examinations

The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. At least two weeks' notice will be required for processing this request. Delegates failing to advise us and provide evidence when requested, may not be allowed the additional support offered via the policy.

ITIL® is a registered trade mark of AXELOS

Accredited ITIL® training is provided by QA Limited, accredited by PeopleCert. 

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