0345 4506120

ITIL(R) 4 Foundation Certificate in IT Service Management

Special Notices

The following new ITIL® 4 courses are coming soon:

  • ITIL® 4 Managing Professional Transition Module and Exam
  • ITIL® 4 Specialist: Create, Deliver and Support
  • ITIL® 4 Strategist: Direct, Plan and Improve
  • ITIL® 4 Specialist: Drive Stakeholder Value
  • ITIL® 4 Specialist: High Velocity IT

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.

Target Audience

This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT Services in any organisation.

 

  Reset

Pre-Requisites

Course Materials

Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to access your course material on, as you will need this for use in the evenings to help with knowledge retention and exam preparation.

Course Content

At the end of this three-day course, attendees will have an understanding of the following:

  •   Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
  •   The seven guiding principles of ITIL 4
  •   ITIL service value system
  •   The four dimensions of service management
  •   The ITIL practices, with a focus on 18 of these, of which 7 will be covered in detail

 

Exams & Certification

The course culminates in a one-hour multiple-choice examination for the ITIL 4 Foundation Certificate and is a pre-requisite for the further training in ITIL 4. The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%).

Proof of identification

In order to be eligible to take the associated exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. At least two weeks' notice will be required for processing this request.

Delegates failing to advise us and provide evidence when requested, may not be allowed the additional support offered via the policy.

Pre-Reading

ITIL 4 Foundation Certificate pre-course work

Delegates will be provided with pre-course work prior to attending the course by email. Success on the course will be enhanced by close attention to these pre-course materials. It is recommended that delegates spend 1 hour working through the pre-course work.

If you have not received your pre-course work within one week of the start of your course, please contact us.

Privacy Notice

In order to provide you with the service requested we will need to retain and use your contact information in accordance with our Privacy Notice. If you choose to provide us with this information you explicitly consent to us using the information as necessary to provide the requested service to you. If you do not agree please do not proceed to request the service from us.

Marketing Permissions

Would you like to receive our newsletter and other information on products and services which we think will be of interest to you by email. We will always treat your information with care and in accordance with our Privacy Notice. You are free to withdraw this permission at any time.

 

Online Courses

You may prefer an online course if you are looking for a flexible and cost-effective solution. Online courses allow you to study at your own pace, at a time that suits you.

We have the following eLearning options available:

Virtual Classroom

Virtual classrooms provide all the benefits of attending a classroom course without the need to arrange travel and accomodation. Please note that virtual courses are attended in real-time, commencing on a specified date.

Virtual Course Dates

Our Customers Include