0345 4506120

Advanced Credit Control - Customer Focused

Course Details

Name Advanced Credit Control - Customer Focused
Description
URL
Location:
Birmingham
Start Date:
Working Days:
Price:
£400.00 +vat
Availability:
Exam:
Residential:
Course ID:
481436

Overview

"Credit Controllers wish to control credit rather than chase debt."

As an experienced credit controller you have a full understanding of cash flow and finance.  This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.

Learning Objectives

  • An understanding of the importance of the credit controller to on-going business success
  • Developing the appropriate relationships to control credit rather than chase debt
  • A greater awareness of the cost to brand of putting a client on 'Stop' without the knowledge of the Sales person or Buyer
  • Increased enjoyment in the role
  • Positive impact on cash flow and margin

Course Content

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 Utilising positive communication skills to Influence and Persuade

11:00 - 11:15 Coffee Break

11:15 - 13:00 Credit Controllers as an integral part of the customer journey

13:00 - 14:00 Lunch

14:00 - 15:00 Understanding the cost in time, money and manpower to identify the target market and convert to sales.

15:00 - 16:00 Importance of developing the right relationships, internally and externally to positively promote the brand and cash flow.

16:00 - 16:30 Putting it all together.Summary & Action Plans Agreed

Birmingham (Temple Street)

Location:

Somerset House
37 Temple Street
Birmingham
B2 5DP

 

Directions:

The closest train station is Birmingham New Street. When you exit the station, walk North East on Navigation Street towards Stephenson Street, then take a slight right on to Stephenson Street. Turn left on Lower Temple Street, continue on to Temple Street and Somerset House will be on your right.

Our Customers Include