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Advanced Credit Control - Customer Focused

Course Details

Name Advanced Credit Control - Customer Focused
Description
URL
Location:
Leeds
Start Date:
Working Days:
Price:
£400.00 +vat
Availability:
Exam:
Residential:
Course ID:
481440

Overview

"Credit Controllers wish to control credit rather than chase debt."

As an experienced credit controller you have a full understanding of cash flow and finance.  This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.

Learning Objectives

  • An understanding of the importance of the credit controller to on-going business success
  • Developing the appropriate relationships to control credit rather than chase debt
  • A greater awareness of the cost to brand of putting a client on 'Stop' without the knowledge of the Sales person or Buyer
  • Increased enjoyment in the role
  • Positive impact on cash flow and margin

Course Content

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 Utilising positive communication skills to Influence and Persuade

11:00 - 11:15 Coffee Break

11:15 - 13:00 Credit Controllers as an integral part of the customer journey

13:00 - 14:00 Lunch

14:00 - 15:00 Understanding the cost in time, money and manpower to identify the target market and convert to sales.

15:00 - 16:00 Importance of developing the right relationships, internally and externally to positively promote the brand and cash flow.

16:00 - 16:30 Putting it all together.Summary & Action Plans Agreed

Leeds

Description:

Centrally located in Leeds, steps from Leeds City Square and Holy Trinity Church. This 4-star hotel is within close proximity of Briggate and Corn Exchange.

Complimentary wireless Internet access.

Public parking is possible at a location nearby (reservation is not needed) and charges are applicable.

Location:

Park Plaza
Boar Lane
Leeds
LS1 5NS

 

Directions:

Just a 5-minute walk from Leeds Cathedral and Leeds City Museum, Park Plaza Hotel is a mile from the University of Leeds. The famous Royal Armouries Museum is a 20-minute walk, and Leeds Bradford Airport is 30 minutes' drive away.

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