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Communicating Effectively

This Communicating Effectively course will help delegates understand and appreciate how communication determines success or failure. It will highlight key communication skills and give delegates the opportunity to test their ability in listening, questioning and using non verbal communication. It will increase delegates confidence and enable them to communicate confidently with all people they interact with.

CPD Value 3 Hours

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Learning Objectives

  • Identify core communication skills
  • A chance to practice personal skills
  • How to get the best results when communicating via email
  • Recognise the benefits of communicating effectively

Course Content

09:30 – 10:00 Coffee and Course Objectives

10:00 – 10:30 Understanding the impact and cost of effective communication

10:30 – 11:15 Identifying different communication styles

11:15 – 11:30 Coffee Break

11:30 – 12:15 Skills practice, Listening, Questioning Skills, Non verbal

12:15 – 12:45 How to communicate via email more effectively

12:45 – 13:00 Personal Action Plans, Review and Close

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