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Fundamentals of Supervisor Skills

DURATION

This is a one-day training course structured into 9 modules

COURSE AIMS

This one-day workshop provides an introduction to staff supervision by defining the role and responsibilities of a supervisor, and making the transition to the role.  It then deals with key issues like communication skills, managing conflict, dealing with difficult employees and time management.

TARGET AUDIENCE

Staff supervisors and line managers, present and aspiring,  who are looking for an introduction into the key principles of modern supervision practice.

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Course Content

MODULE 1:  Course Introduction and Overview
MODULE 2:  Making the Transition
Topics covered:
  • How will my Role Change?
  • Tips for Learning the Ropes Quickly
  • Questions Supervisors Have
MODULE 3:  Responsibilities of a Supervisor
Topics covered:
  • Case Studies
MODULE 4:  Setting Goals
Topics covered:
  • Setting Goals
MODULE 5:  Communication
Topics covered:
  • The Communication Funnel
  • Active Listening
  • Asking Questions
  • What is Paraphrasing?
  • Non-Verbal Messages
MODULE 6:  Time Management
Topics covered:
  • Managing your Priorities
  • Say When
  • Learn More
  • Ask for Help
  • Give it Away - Delegate
MODULE 7:  Managing Conflict
Topics covered:
  • The Conflict Resolution Process
  • Seven Steps to Ironing Things Out
MODULE 8:  Dealing with Difficult Employees
Topics covered:
  • The Over-Dependent Employee
  • The Lazy Employee
  • The Hostile Employee
  • The Chronic Complainer
MODULE 9:  Your Personal Action Plan

Exams & Certification

With your Supervision & Teams training course, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge. 

Every delegate on a Supervision & Teams course also gets a Training Attendance Certificate.

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