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Introduction to Quality Management

Introduction to Quality Management. An introductory course to enable supervisors and managers to set and achieve high standards and to improve quality in their area of work.

This Introduction to Quality Management course is available throughout the UK.

CPD Value 5.5 Hours

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Learning Objectives

  • A clear understanding of the principles of quality
  • The ability to set quality standards in their area of work
  • An identification of methods which can be used to improve quality
  • Skills in motivating staff to achieve high standards

Throughout the day delegates will be encouraged to develop methodologies pertinent to their place of work through practical activities

Course Content

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:45 Defining quality and quality standards (Identifying the components of quality; how to set standards; who is involved)

10:45 - 11:15 Communicating standards (Getting the message across; establishing the importance of quality standards and compliance)

11:15 - 11:30 Coffee break

11.30 - 12:30 Stating clear and measurable quality standards (How to define standards; the need to measure; measurement techniques; generating feedback; information systems)

12:30 - 13:30 Lunch break

13:30 - 15:00 Identifying quality improvement techniques (Feedback loops; generating action plans; measuring performance; listening to the customer; benchmarking)

15:00 - 15:15 Tea

15.15 - 16:15 Involving and motivating staff (Inducting new staff; staff development; feedback to staff; involvement in the quality process; hearing from the customer; appraisal and managing poor performance)

16:15 - 16:30 Summary & Action Plans Agreed

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