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Managing Difficult Staffing Situations

This Managing Difficult Staffing Situations Course helps delegates understand the importance of managing poor performance and helps give delegates the confidence to manage day-to-day poor performance and behavioural problems within their team.

This management development training course is available throughout the UK.

CPD Value 5.5 Hours

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Learning Objectives

  • Identify the different types of poor performance and behavioural problems.
  • Understand the importance of managing poor performance and behavioural problems within the team.
  • Understand and develop confidence in the skills required to manage poor performance and behavioural problems effectively.
  • Practice poor performance management skills and develop an Action Plan.

Course Content

09:30 - 10:00 Coffee, Introductions and Course Objectives

10:00 - 10:30 Identifying Poor Performance - Current Issues

10:30 - 11:15 The Importance of Managing Poor Performance

11:15 - 11:30 Barriers to Managing Poor Performance

11:30 - 11:45 Skills for Managing Poor Performance

11:45 - 12:15 Communication-Questioning Skills

12:15 - 13:00 Communication-Active Listening Skills

13:00 - 14:00 Lunch

14:00 - 14:30 Delivering Feedback and Difficult Messages

14:30 - 15:15 Successfully Setting Objective to Improve Performance

15:15 - 16:30 Case Study/Practical

16:30 Summary and Action Plans Agreed

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