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The Newly Appointed Manager - Building Your Experience

Course Details

Name The Newly Appointed Manager - Building Your Experience
DescriptionThis is a practical real life course, which helps to build confidence and skill for first time managers with some experience as they work with their most important and yet complex resource - PEOPLE.   This intensive two-day course introduces the manager with some experience to the fundamentals of the managerial role. It focuses on combining the essential skills of time management, people resource management, leadership skills and performance and change management. This course will provide you with a thorough grounding in the principles of managerial excellence.   Through working with other new managers on the course you will get to share experiences, practice new skills and gain feedback in a risk-free environment.
London - West
Start Date:
Working Days:
£976.00 +vat
Course ID:


This is a highly interactive two-day programme focusing on real life insights and practical everyday business examples. The programme will build confidence and skill for first time managers with some experience as they work with their most important and yet complex resource – PEOPLE.

This fast-paced programme introduces the manager with some experience to many of the key fundamentals of the managerial role. It is delivered and facilitated in a highly engaging manner through the subtle use of multimedia and storytelling.

Day one focuses on 4 key management and leadership behaviours that will enhance your ability to lead and manage individuals and teams. The course explores the core competencies of management, examining emotional intelligence techniques to build self-awareness and credibly, the art of setting direction, performance management and how to have open, honest and productive conversations with both individuals and the team.

Day two focuses on how managers manage and develop others. This second part of the programme unlocks the secrets of what makes great teams great, looks at strategies on how to lead change in the workplace and emphasises why the ability to be able to engage and understand others is a key skill for managers in today’s business reality.

The programme provides delegates with a thorough grounding in the principles of managerial excellence. Through working with other new managers on the programme, participants get to share experiences, practise new skills and gain feedback in a risk-free environment.

Target Audience:

Suitable for new managers with some experience at managing or those with little formal management training who are seeking an introduction to management techniques.

Learning Objectives

By the end of this course you will be able to:

  • Identify, relate to, and put into practice the four characteristics of highly effective managers.
  • Plan, prioritise and delegate effectively.
  • Understand how to manage performance in such a way as to get the very best from your people.
  • Use a range of strategies for managing and developing a highly motivated and effective team.
  • Recognise the need for change in today’s business reality and be able to manage change.
  • Engaging and understand others using a range of techniques.

Course Content

Day One

The Four Characteristics of Highly Effective Managers

  • Identifying the qualities associated with a highly effective manager
  • What do managers do? – the four broad areas of management
  • The self-aware leader – tips and techniques that underpin credibility
  • Core management actions – where the manager needs to concentrate their efforts in order to run an engaged and motivated team

Managing Performance – Getting the Best from Your People All Day, Every Day

  • Honest conversation – how to have open and honest conversations that give performance momentum
  • Best practice in planning, monitoring and reviewing - writing SMART objectives, carrying out informal monitoring
  • Setting behavioural objectives
  • A framework for an effective appraisal meeting

Day Two

Managing Change – How to Manage Change in the Workplace

  • Managing change
  • Why we need to change
  • The five stages in managing successful change


  • What motivates you and your teams at work?
  • Motivation 2.0 – what it means to motivate in today’s business environment
  • Coaching – one of the most important skills for a manager

The Key Skills of Brilliant Time Managers

  • Planning – the importance of goals
  • Prioritising – a time management challenge (activity)
  • How well do I delegate? – the principles of successful delegation

Managing the Team

  • How to get the best out of the team
  • Performance clinic – tips and guidance for overcoming current challenges in the workplace

London - Grosvenor Place SW1


Image result for 13 Grosvenor Place, London, SW1X 7HH.

Situated on Grosvenor Place, in the heart of London, our training spaces are fully equipped and spacious. 

We have spent considerable time researching what makes for the most rewarding learning experience and it shows in our facility: 

  • high definition AV with multiple points of display
  • ‘personalised desks’ that are moveable & height-adjustable
  • ‘fun zones’ with kinaesthetic learning toys
  • tablet-led or BYOD (bring your own device) supported course designs
  • continual refreshments & catering services
  • complimentary high-speed WiFi access
  • easily configurable room layouts, suitable for any learning or networking event

Plus, our state-of-the-art venue is easily accessible from mainline rail stations, with Victoria and Hyde Park Corner underground stations only a few minutes' walk away


13 Grosvenor Place
Hyde Park



The building is situated on the west side of Grosvenor Place, close to the junction of Chapel Street. Victoria BR mainline station is a short walk away, providing good access to the south east and Gatwick Airport. Opposite Victoria BR mainline station
is the Tube that serves the Circle, District and Victoria lines. Hyde Park Corner (Piccadilly Line) is the closest Tube station.
TFL buses go in both directions and the following services have stops close to 13 Grosvenor Place: 2, 8, 16, 36, 38, 52, 73, 82, 148 and 436. The closest car park to Grosvenor Place is situated at Hyde Park Corner or alternatively there is another
car park situated at Wilton Place.

For security and safety reasons, please ensure you check in immediately on arrival

Heathrow Airport: 16 miles
Gatwick Airport: 28 miles
Stansted Airport: 40 miles
London City Airport: 10 miles
Waterloo Mainline Station:2.5miles
Paddington Station: 2 miles
Victoria Bus/Train Station: 1 mile
Charing Cross Mainline Station:1.5 miles
Euston Mainline Station: 3 miles
Kings Cross Mainline Station:3.5 miles

Further courses to consider:

The Manager's Development Programme

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