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Office 365 - Communicate: Outlook Online, Skype for Business, Teams and Yammer

Special Notices

Module training style – Tutor led with delegate participation and hands on demonstrations. Topics can be delivered as a standalone event or combined with other Office 365 authored modular topics.

This course is part of a series focussing on using Office 365 apps in the working environment. With communication as its main theme, this course demonstrates Outlook Online, Skype for Business, Teams and Yammer to show how they can be used to communicate with colleagues. Whilst each app can be used separately, they may be combined to form a powerful and easy to use set of communication tools.

Other courses in the series include Office 365 Collaboration, Office 365 Culture and Office 365 Connect. Search Office 365 in qa.com for a list of related courses.

Target Audience

Office 365 users who need an understanding of the capabilities of the apps to help decide and work with the right communication tools.


Learning Objectives

  •   Create and work with online email
  •   Use Calendars and People to communicate
  •   Set and manage profile information using Skype for Business
  •   Communicate using Skype Chat
  •   Host and work with Skype Meetings
  •   Create Microsoft Teams
  •   Use communication and collaboration tools in Teams
  •   Use Yammer to work with groups and discussions


Familiarity with Microsoft Office including Outlook

Course Content

Module 1: Outlook Online

  •   Topic A – Overview of Outlook Online
  •   Topic B – Working with Email
  •   Topic C – Using the Calendar
  •   Topic D – Shared Calendars
  •   Topic E – People
  •   Topic F – Tasks in Outlook Online
  •   Topic G – Setting Outlook Options – Signature, Rules, Automatic replies

Module 2: Skype For Business

  •   Topic A – Skype for Business Overview
  •   Topic B – Viewing and Setting Presence Information
  •   Topic C – Working with Contacts
  •   Topic D – Instant Messages with Skype for Business
  •   Topic E – Meetings, Presentations and Sharing
  •   Topic F – Integration with Microsoft Office

Module 3: Microsoft Teams

  •   Topic A – Teams introduced and described
  •   Topic B – Creating and joining Teams
  •   Topic C – Working with Files in Teams
  •   Topic D – Meetings
  •   Topic E – Chat
  •   Topic F – People and Channels

Module 4: Yammer

  •   Topic A – Introduction to Yammer and Getting Started
  •   Topic B – View and update your Profile
  •   Topic C – Discussions and Groups
  •   Topic D – Collaborate and Share

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Virtual Classroom

Virtual classrooms provide all the benefits of attending a classroom course without the need to arrange travel and accomodation. Please note that virtual courses are attended in real-time, commencing on a specified date.

Virtual Course Dates

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