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Working with Emotional Intelligence

The rules for work are changing. We're being assessed not just by how smart we are, or by training and expertise, but also by how well we handle ourselves and relate to other people.

Emergent thinking about the qualities and competencies that make individuals successful is zeroing in on a capability that seems to be even more vital than IQ or technical skills: emotional intelligence.

It's not that IQ and technical skills are irrelevant, they do matter but mainly as "threshold capabilities"; entry level requirements to further positions.

Emotional intelligence refers to the capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.

It describes abilities distinct from, but complimentary to, academic intelligence. Evidence shows that many people who are book smart but lack emotional intelligence end up working for people who have lower IQ's but who excel in emotional intelligence skills.

The main aim of this programme is to look at the 5 competencies that make up emotional intelligence and how to develop, and more importantly, use them.

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Learning Objectives

  • Enhance performance by managing positive and negative emotions
  • Improve ability to develop rapport, communicate clearly and influence others
  • Use EI to maintain the balance in your life that you want 
  • Take more control of your emotions and improve self-discipline
  • Learn how to continuously develop EI competencies

Course Content

09:30 - 09:45 What are emotions and what are their effects?
09:45 - 10:15 What is emotional intelligence and why is it important - personally and in business
10:15 - 10:45 The emotional side of business success
11:00 - 12:15 Using EI at work to improve performance and build more effective relationships
12:15 - 12:45 Using EI to maintain the balance in your life that you want
13:30 - 14:30 How to relax, take more control of emotions and improve self-discipline
14:30 - 15:00 Identifying your values and putting them into practice to improve performance and job satisfaction
15:15 - 15:45 How to manage negative emotions
15:45 - 16:15 How to tap into positive emotional states to improve performance
16:15 - 16:30 How to continuously develop EI competencies

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