0345 4506120

Customer Satisfaction as a Selling Tool

This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly, dissatisfied clients.

This Customer Satisfaction as a Selling Tool course is available throughout the UK.

CPD Value 5.5 Hours

  Reset

Learning Objectives

  • Understanding the need to be pro-active in customer care
  • A personally developed script to approach customers regarding service levels
  • Well rehearsed answers to complaints and compliments
  • How to turn complaints and compliments into more business

Course Content

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)

10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions

11:15 - 11:30 Coffee Break

11:30 - 12:15 Objection Handling

12:15 - 13:00 Role Plays

13:00 - 14:00 Lunch Break

14:00 - 15:00 Customer Care Role Plays in Groups

15:00 - 15:30 Developing Best Practice

15:30 - 16:30 Dealing with Complaints and Achieving Excellent Customer Care

16:30 - 16:45 Summary & Action Plans Agreed

Privacy Notice

In order to provide you with the service requested we will need to retain and use your contact information in accordance with our Privacy Notice. If you choose to provide us with this information you explicitly consent to us using the information as necessary to provide the requested service to you. If you do not agree please do not proceed to request the service from us.

Marketing Permissions

Would you like to receive our newsletter and other information on products and services which we think will be of interest to you by email. We will always treat your information with care and in accordance with our Privacy Notice. You are free to withdraw this permission at any time.

 

Online Courses

You may prefer an online course if you are looking for a flexible and cost-effective solution. Online courses allow you to study at your own pace, at a time that suits you.

We have the following eLearning options available:

Our Customers Include