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Outstanding Customer Service Skills

An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service.

This Outstanding Customer Service Skills training course is available throughout the UK.

CPD Value 5.5 Hours

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Learning Objectives

  • A greater awareness of the customers and clients perspectives and needs
  • A better understanding of themselves; both strengths and improvement areas
  • An opportunity to gain more advanced customer care skills
  • The opportunity to work on improvement areas
  • An action plan for continuous improvement

Course Content

09:30 - 10:00 Coffee & Introduction

10:00 - 10:30 What makes for good customer care

10:30 - 11:00 Getting it Right - Building on your Good Practices

11:00 -11:15 Coffee Break

11:15 - 12:45 Developing your Customer Care skills

12:45 - 13:00 Discussion and Action Points from the morning

13:00 -14:00 Lunch

14:00 - 15:30 Handling Difficult Situations

15:30 - 16:30 Tracking and measuring satisfaction

16:30 Summary and Action Plans Agreed

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